MinePlan Client Portal

Welcome to the Client Portal for HxGN MinePlan.

This site is your online resource for the latest HxGN MinePlan software product releases, license installation instructions, seminar papers, and for transferring your data securely with our support specialists.

Upload a file

You can upload and download files directly from the website.

If you experience problems, or need help with your login credentials, please contact Technical Support.

Introducing Hexagon’s Mining Customer Community

Welcome to Hexagon’s Mining Customer Community, your online resource for all support needs. Read FAQs and tips & tricks, create support tickets via the My Mine dashboard, and delve into the Knowledge Library, browsing articles by category.

Share your ideas about Hexagon products and influence development and deployment. As well as searching and filtering ideas by actions, product portfolios and status, you can read, vote and collaborate on other customer ideas.

Simple search functionality allows you to quickly find information. Results are categorized for easy navigation. Can’t find the help you need? Create a support case to work directly with a support engineer.

Get to know your Mining Customer Community! See video

To review or update your support cases, reference our knowledge base, check for known issues and/or submit ideas, please log into the Hexagon Community at https://community.hexagonmining.com

Note: If you do not yet have access to the Community, please request access here